Information for patients at Joydens Wood Medical Centre, Elmdene Surgery, Bean Surgery and Bennett Way Surgery

6 December 2019

Information for patients at Joydens Wood Medical Centre, Elmdene Surgery, Bean Surgery and Bennett Way Surgery.

Following an inspection by the Care Quality Commission, clinical services at the surgeries above are currently being provided by other local clinicians.

The CCG is doing everything we can to ensure any interruption to patient care is minimal.

How to access medical care

Patients can be seen at Elmdene and Bennett Way surgeries by GPs from Swanscombe Health Centre. Appointments cannot currently be booked in advance but patients can book on the day to see a GP by phoning their usual practice or by visiting Elmdene or Bennett Way surgeries.

Appointments are available on the day at Elmdene, Bennett Way and also at the Whitehorse Surgery Walk-in Centre in Northfleet.

Appointments that have already been booked will still go ahead with one of the supporting GPs, unless patients receive a telephone call from the practice.

Repeat prescriptions can be processed as normal. Patients should continue to place requests as they would normally. Please be mindful that it may take up to seven days to process at the moment.

There are not currently any nurse appointments available but there are plans in place to get nurse availability as soon as possible. If patients require child immunisations or a baby check, Warfarin checks or B12, Zoladex or Denosumab injections, they should call Elmdene and Bennett Way surgeries. Details will be taken to help the surgeries plan how many clinics are required. Patients will then receive a call back with details of the date, time and location of an appointment.

There is currently a limited service and availability to provide blood tests but you can make an appointment to see a nurse at a neighbouring surgery via your usual practice.

Surgeries can also provide an electronic blood test form so patients can attend Gravesend Community Hospital for walk-in services between 8am and 12pm. Pre-bookable appointments at Darent Valley Hospital are available via 01322 425391. Blood test results will be received at the surgery and reviewed as normal. Patients do not require a paper copy.

Flu jabs can be purchased at local high street pharmacies. Patients should contact their chosen pharmacy to ensure they have enough stock. Flu jabs for children aged one year and over can also be purchased in pharmacies, although those of school age should receive a jab in school.

For immediate medical advice, patients can call 111. For life-threatening emergencies, patients should continue to call 999.

There is also a CCG patient helpline: 03000 424969, which is available 9am-5pm Monday to Friday. Alternatively, patients can email

Patients who need to see a GP can also attend the Whitehorse Walk-in Centre, Vale Rd, Northfleet, Gravesend DA11 8BZ for minor illnesses or, the Minor Injuries Unit, Bath St, Gravesend DA11 0DG for minor injuries.  Both facilities are open from 8am to 8pm seven days a week and patents do not need an appointment to use these services.

We will be writing to all registered patients with further details.

Please bear with us while we are resolving the current issues, and continue to check the this page for updates.