We are proud of the fact that patient engagement within the CCG area continues to grow from strength to strength. Our previous 360 degree stakeholder survey was generally good and an improvement on the previous year’s positive results. However, we are not complacent; we know that maintaining strong, successful relationships and gaining the public’s trust requires ongoing, effective and timely engagement.
We engage with the public, GP practice Patient Participation Groups (PPGs) and voluntary sector organisations on local healthcare priorities and encourage feedback, complaints and views on healthcare provision and issues. As well as workshops, listening events and engagement activity such as pop-up roadshows in public places, we have a virtual Health Network which enables people to keep informed and engaged with us via bulletins, surveys and emails. We also have question and answer sessions at our Governing Body meetings, which are held in a number of locations across the CCG area.
We’ve carried out lots of engagement this year but our key projects covered:
We resumed work on a review of urgent care services which aims to tackle any current issues and improve patients’ experiences of these vital services. In November 2016, a whole system urgent care engagement event was attended by over 70 people including patient representatives, voluntary sector organisations, hospital clinicians, GPs, out-of-hours providers, community staff and commissioners. Further local public and patient listening events were also held to gain valuable input from over 100 local people across north Kent.
We continued to lead the stroke review on behalf of the CCGs in Kent and Medway, with both Healthwatch and the KCC Health Overview and Scrutiny Committee (HOSC) applauding the level and depth of engagement undertaken to date. Stroke survivors, their families and carers, and members of the public have played a key part in shaping potential future models of care.
Varied, robust and in-depth engagement has taken place with stroke specialists, clinical staff, voluntary organisations, stroke survivors, families and the public in Kent and Medway to gather people’s views and insight. This included surveys, focus groups, listening events and clinical engagement events.
In September and October 2016, a series of events were held involving people who have had a stroke, their carers, and members of the public. The patient views and clinical work of the stroke review will feed into wider plans for the whole of Kent and Medway and will form an important part of the evidence that will shape the decisions about changes to local health services.
A Caring for Carers workshop was held in September 2016 which encouraged carers to share their experiences, understand how services work together to support carers, and to find out what local carer support is available.