Prescription Ordering Direct (POD)

Patients at participating practices are able to request and receive regular prescription medicine without the need to visit their GP surgery each time they need it. The Prescription Ordering Service (POD) allows patients to request repeat medication by telephone or via the free smartphone app Healthera.

This service is now available at the following practices in the Dartford, Gravesham and Swanley CCG area:

  • The Shrubbery Surgery, 65a Perry Street Northfleet DA118RD and Riverview Surgery, 1 Whinfell Way, Gravesend DA12 4RX
  • The Cedars Surgery, 26 Swanley Centre, Swanley, BR8 7AH
  • The Oaks Surgery, Nightingale Way, Swanley ,BR8 7UP
  • Springhead Health, Vale Road, Northfleet, DA11 8BZ
  • The Temple Hill GroupTemple Hill Surgery, Dartford, DA15ND, Ivy Bower Surgery, Greenhithe, DA99NF and West Kingsdown Medical Centre, TN15 6EJ
  • Pilgrims Way Surgery, Dartford East Health Centre, Dartford DA1 1QY
  • Devon Road Surgery, 32 Devon Road, South Darenth DA4 9AB
  • Dartford West Health Centre, Tower Road, Dartford DA1 2HA
  • Downs Way Medical Practice, Summerhouse Surgery Beaconsfield Road, Bexley DA5 2AE
  • Pelham Medical Practice, 116 St Gregory’s Crescent, Gravesend
  • Lower Higham Road Surgery, 48 Lower Higham Road, Gravesend DA12 2NG
  • Swanscombe Health Centre,  Southfleet Road, Swanscombe DA10 0BF
  • Jubilee Medical Centre: Kent House Surgery, 36 Station Road ,Longfield DA37QD and New Ash Green Surgery, Longfield  DA3 8RG
  • Dartford East Health Centre (Dr Shimmins), Pilgrims Way Dartford DA1 1QY
  • The Orchard Practice, Tower Road,Dartford,DA1 2HA

Why should I use the POD?

If you take regular prescribed medicine, and you are a patient at one of the surgeries listed above, it will be much easier and more convenient for you to request your repeat prescriptions. You will not need to visit your GP practice whenever you need more medicines. When you call, you will be speaking to a trained prescribing clerk and clinical members of the CCG’s Medicines Optimisation Team. They will have access to all your repeat prescription records  and will be able to contact your GP if necessary.  They will be able to discuss your repeat prescription request and answer any questions you may have about your medicine. They will also advise you if you need a full medical review by your GP. The service is easy and convenient, and your conversation will be private and confidential.

For the CCG, the service helps us to improve the safety and efficiency of the repeat prescriptions order process. It also enables us to identify any over or under prescribing to patients and to reduce the number of wasted prescription medicines.

How does it work?

You call the POD  or place a request via Healthera when you have seven days or less supply of medication left. Once you have done so, your order will be forwarded to your GP for authorisation, and then sent electronically to your nominated pharmacy.

If you currently have an agreement with a pharmacy to place orders for repeat prescriptions for you, this will no longer be valid if you join the POD.  You will need to either order the medication via telephone, app or by visiting your GP practice. This is because GPs do not accept  repeat prescription requests from pharmacies. If you have a current arrangement with a pharmacy to deliver your prescription, then this will continue.

If you need another person to ring the service on your behalf, this can be arranged but it is important that you give consent to your GP practice to allow this.

How do I access the POD?

Patients can call the service on 0300 131 1100 between 9am and 5pm Monday to Friday.

You can also download Healthera, a free app for smartphones and tablets that enables you to order your medication and track the process of your request at any time. Follow a few simple steps to select a pharmacy of your choice, your usual GP, and your repeat medicines. The requests are handled by the same trained experts.

Further informationMeducate

POD Leaflet 2018

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